• FAQ


AYAM™ value our resources and environment, and believe that the whole product should be used in the process to limit waste. As part of this commitment, we are engaged in a long term production program to reduce waste and carbon footprint.

For our coconut range: our factory process the whole coconut (water, oil, milk and cream) and the only waste, the coconut shell, is collected and used for the burners to replace usual fossil energy, such as oil or gas.

In the case of our fish factory, we are working on special machinery that will process the rejects to produce Fish Hydrolyzed Protein for the pharmaceutical industry.
We minimize packaging and work mostly with simple packaging material like tin, glass or paper, which are 100% recyclable.

Packaging Action Plan: ACA is committed to reducing waste in the environment and are a signatory to the Australian Packaging Covenant. View the 2013 APC Annual Report

AYAM™ products are manufactured in state-of-the-art facilities that meet the highest international standards with worldwide-recognized certifications.


Australian Certified Organic: an Australian Government approved certification mark. ACO is one of the most respected and rigorous standards in the world for organic production, and is published by organic industry not-for-profit representative group, Australian Organic.  


Coeliac Australia: The Coeliac Australia Endorsement Program, utilising the Crossed Grain Logo, is a trademark owned and administered by Coeliac Australia under a licence agreement. The symbol of the crossed grain in a circle is both nationally and internationally recognised by those who need to follow a gluten free diet.  


HACCP MS 1480:2007: The optimum system of preventive controls and most effective process to protect against food contamination.


ISO 9001: 2008 QMS: A quality management system to deliver a consistent top quality to consumers.


Halal MS 1500:2009: strict supervision and certification from JAKIM Malaysia.



AYAMTM is pleased to announce that it’s beloved Coconut Cream and Coconut Milk is now available in cans with BPA free lining.

The below products are now available in cans with BPA free lining:-

• AYAM Premium Coconut Milk (sizes 140ml, 270ml, 400ml)

• AYAM Premium Coconut Milk Light 270ml

• AYAM Premium Coconut Cream (sizes 140ml, 270ml, 400ml)

• AYAM Premium Coconut Cream Light 270ml

We can confirm that our BPA free cans are BPA-NI (BPA-not intentionally added).

The inner surfaces (lining), which are in contact with the food, are all coated with a “BPA-free” lacquer.

The lacquer system is not manufactured from materials known to contain Bisphenol A. This material is not an intentionally added component of this product.

All products with the BPA-NI cans will display the below icon on the packaging label:- 


We are pleased to confirm that no chemicals are sprayed on the coconuts plantations.

This depends on both the weight and % of kernel within the coconut but at least 1 coconut based on each 270ml product variant.

We pride ourself on being 100% natural, and we do not use thickeners or whiteners in our coconut milk or cream. Other companies use ingredients such as xanthan gum, guar gum, modified starch etc in order to stop the product from separating. As a premium coconut cream brand, we do not use these ingredients. It is for this reason that we would advise you not to freeze the Coconut Milk, as this will change and affect the product’s physical characteristic and cause oil separation. However, once opened, the unused balance can be transferred to a plastic container and refrigerated, make sure to use within 3 days.

Contrary to the name, Coconut Milk and Cream contain no milk or cream. Due to the white, opaque appearance of the coconut extract, it is called a “milk” and “cream”, but contains no dairy products at all. The only Coconut product that contains milk is the Coconut Milk Powder, which contains a milk protein (sodium caseinate).

Being a 100% natural product, the Coconut Milk and Cream have a low solidifying temperature of around 14°C, so if the temperature falls below this, the contents may solidify. This does not affect the quality of the product, and does not mean that the product has curdled.

Simply sit the closed can in a bowl of boiling water to bring back to a liquid state, and shake before opening. Alternatively, you can simply spoon the solidified milk or cream into your dish. Coconut Milk is best stored in a pantry, or a dark cool area out of the sun, to keep it in a liquid state.

Coconut milks and creams are not always plain white but can have a slightly grey shade, which can be corrected by adding chemical whitening agents. Being 100% pure and natural, and free from whiteners, AYAM™ Coconut Milk and Cream may have a slightly off-white colour.

Coconut Milk or Cream is not the watery liquid inside the coconut. To obtain milk or cream, the coconut is peeled and its flesh cut into pieces before being crushed. The extract obtained is boiled, homogenised, filtered, canned and sterilised. For cream, the process is carried on for longer, which makes it more concentrated.

AYAM™ Coconut Cream can be used to give a thicker consistency or to add a final creamy touch to a dish. Coconut milk is particularly suitable when cooking light curries or thinner gravies.

The fat found in Coconut Milk and Cream is a saturated fat, but unlike most saturated fats it is comprised from Medium Chain Triglycides. Coconut Milk and Cream is a rich source of lauric acid, which can also be found in cow’s milk, goat’s milk and human breast milk. Lauric acid is converted by the body into a substance called monolaurin, which strengthens the immune system.  As with all other good fats found in avocadoes, nuts and seeds, we should only consume fats in moderation to achieve a healthy and balanced diet.

Our coconuts are removed by hand using skilled locals (manually). The workers will usually use a sharp blade with a long bamboo shaft when removing the coconuts from the tree. 


Each can of Thai Satay Sauce contains a stalk of lemongrass. This should be left in the sauce during cooking, and removed before serving. Cooking the satay sauce with the stalk of lemongrass will allow the flavour to infuse into the sauce, giving it a distinctly Thai taste. Much like a bay leaf or curry leaf, you should remove before serving as it is too strong to eat.

Yes, our Satay Sauce Mild, Thai Satay Sauce and Gado Gado Peanut sauce all contain Australian peanuts. For a nut-free satay, try AYAM™ Satay Seasoning which is nut free.

It’s best to avoid freezing, however it is ok to do so. When re-using all you need to do is to thaw and then refreeze.

As a guide, we would recommend that you use any of the 210ml sauces within 1 month of opening, and store in the refrigerator, which will keep it at its highest quality.

It may keep for longer than this, but we would recommend that you use your judgment as to whether it is safe for consumption by checking for any signs of spoilage like a different smell, texture, separation or change in colour. It is also highly recommended that you throw the bottle and any remaining contents away after it has past the best before date printed on the bottle.

Our Asian sauces range has ‘no added MSG’ which means there is no MSG used or added on the ingredients or sub-ingredients used in the formulation. However, some ingredients like soya bean (which is used for the soya sauce fermentation) and yeast extract have naturally occurring Glutamic acid.

Unused quantities of AYAM™ Coconut Milk or Cream can be kept for up to 3 days in a sealed plastic container, kept in the fridge.

Our products are unique that we do not use additives such as stabilizers and emulsifiers to stabilize our products because of our unique processing method. This is also the reason why we mention on our labels that some natural separation can occur and one should shake the can rigorously before opening.

All AYAM™ products do not contain any GM ingredients (Non-GMO). 

AYAM™ only uses tuna species, which are not endangered & from biomass that is healthy (not overfished).


AYAM™ has, for many years, implemented a responsible policy for the use of palm oil, by replacing it, wherever technically possible, with alternative vegetable oils with a healthier nutrient profile. For the few AYAM™ products still using sustainable palm oil (only three products in Australia: AYAM™ Malaysian Rendang Curry sauce and paste, AYAM™ Instant Noodles), our factories only source segregated certified sustainable palm oil of West Malaysian origin.




Contact us by email or by phone: +61 (02) 8814 8086 (Sydney business hours)
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